After Life Advisors LLC
Refund and Cancellation Policy
This policy explains how provider payments, cancellations, renewals, and refund requests are handled.
Effective date: August 11, 2026
Canceling an annual plan
Gold, Silver, Bronze, and Verified Listing plans renew annually unless canceled. A Provider may cancel at any time through the Stripe customer portal when enabled or by emailing the support address below. An online cancellation request will not require a phone call. Cancellation takes effect at the end of the paid term and stops the next renewal. Access ordinarily continues through that term unless the account is suspended for cause. We intend to send a renewal reminder 30 to 60 days before the renewal deadline.
Founder Membership
Founder is a one-time lifetime membership and has no recurring renewal. Founder membership recognition remains subject to ongoing provider eligibility and participation standards. A Provider may ask to end participation, but ending participation after activation does not ordinarily create a refund or transfer the Founder membership.
Initial-payment refund window
An initial payment may be refunded when the Provider submits a written request within 14 calendar days after payment and before either plan activation or the Provider’s first family introduction, whichever occurs first. If ALCS cannot activate an otherwise qualified Provider within 30 days after the Provider has completed all requested onboarding requirements, the Provider may request a full refund.
Renewal payments
A Provider may request reversal of an annual renewal within seven calendar days after the renewal if it did not use plan benefits or receive an introduction after the renewal. Otherwise, annual fees are not prorated when a Provider cancels during a paid term.
Errors, duplicate charges, and legal rights
Duplicate charges, incorrect amounts, and payments collected after a timely cancellation will be corrected or refunded. Additional rights required by applicable law are not limited by this policy. Stripe processing timelines and the Provider’s bank may affect when a credit appears.
Nonrefundable circumstances
Except where law requires otherwise, refunds are not provided for partial use, lack of introductions or sales, family nonselection, Provider inactivity, ranking changes, or suspension or termination caused by Provider breach, inaccurate information, credential concerns, misuse of family information, or nonpayment.
How to request cancellation or a refund
Send the Provider’s legal business name, profile URL, account email, plan, payment date, and request reason to the support email below. Do not email card or bank numbers. We will acknowledge the request and may ask for information needed to locate the Stripe payment.
Contact and legal notices
After Life Advisors LLC, 4635 Tiffany Woods Cir, Oviedo, FL 32765. Email: info@afterlifecarehub.com.